NEMT Learning Outcome
Non-emergency medical transportation (NEMT) is an important benefit for Medicaid beneficiaries who need to get to and from medical and other qualifying plan of care associated services but have no means of transportation. As a result of the completion of this module, you will understand how to access NEMT services for yourself or an individual you support.
Getting Started
Welcome to Non-Emergency Medical Transportation (NEMT), a training created by the Transportation Initiative.
Non-emergency medical transportation (NEMT) is an important benefit for Medicaid beneficiaries who need to get to and from medical and other qualifying plans of care associated services but have no means of transportation. As a result of the completion of this module, you will understand how to access NEMT services for yourself or an individual you support.
For each unit, there is a video, transcript, audio file, and PDF.Before beginning the module, watch this video:
What is NEMT?
Learn more about NEMT (6 minute video).
Listen to the audio file on “What is NEMT?”:
View the quick reference card for “What is NEMT?” here:
Kentucky’s Regional Transportation Brokers
Learn about Kentucky’s Regional Transportation Brokers (5 minute video).
Listen to the audio file on “Kentucky’s Regional Transportation Brokers”:
View the quick reference card for “Kentucky’s Regional Transportation Brokers” here:
NEMT Eligibility
Learn about eligibility for NEMT (12 minute video).
Listen to the audio file on “NEMT Eligibility”:
View the quick reference card for NEMT Eligibility here:
NEMT Covered Trips
Learn what trips may be covered by NEMT (6 minute video).
Listen to the audio file on “NEMT Covered Trips”:
View the quick reference card for “NEMT Covered Trips” here:
Who can Provide NEMT rides?
Learn who can provide NEMT rides (7 minute video).
Listen to the audio file on “Who can provide NEMT Rides”:
View the quick reference card for “Who can Provide NEMT Rides” here:
NEMT Private Auto Providers
Learn how people can provide NEMT as Private Auto Providers (7 minute video).
Listen to the audio file on “NEMT Private Auto Providers”:
View the quick reference card for “NEMT Private Auto Providers” here:
Escorts & Assistance
Learn how to use escorts & assistance during NEMT rides (5 minute video).
View the quick reference card for “Escorts & Assistance” here:
Troubleshooting NEMT Issues
Learn how to troubleshoot NEMT service issues (12 minute video).
View the quick reference card for “Troubleshooting NEMT Issues” here:
Scheduling NEMT Rides
Learn how to schedule NEMT Rides (9 minute video)
View the quick reference card for “Scheduling NEMT Rides” here:
Contacts
Kentucky’s Office of Transportation Delivery
The Office of Transportation Delivery handles questions and answers complaints from recipients, subcontractors, or regional brokers and resolves them. Call if you need assistance with any issues or concerns. Phone: 1 (888) 941-7433
Kentucky Relay Service
TDD Users: 1 (800) 648-6056
Voice Users: 1 (800) 648-6057
Kentucky Protection & Advocacy
Website: www.kypa.net
Phone: 1 (800) 372-2988
Local Centers for Independent Living
Find you local Center for Independent Living and contact information here: https://silc.ky.gov/Pages/Centers-for-Independent-Living.aspx
Resources
Thank you for completing the NEMT module! Please click the link below to complete a satisfaction survey to help us create better content for you in the future. (optional)
Transportation Initiative Evaluation